Frequently Asked Questions
Everything you need to know about your Ninepine experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while express options are available at checkout.
How do I initiate a return or exchange?
We offer a 30-day return policy. Items must be in original condition with tags attached. You can start your return process through our online portal using your order number and email address.
How do I find the right size for Ninepine apparel?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as our performance fabrics are designed for a tailored fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible financing options like Klarna and Afterpay.
Are Ninepine products sustainably made?
Sustainability is core to our mission. We prioritize recycled synthetic fibers and organic cotton, ensuring our manufacturing partners adhere to strict ethical and environmental standards.
How should I care for my technical garments?
To maintain the integrity of our performance fabrics, we recommend machine washing cold with like colors and hanging to dry. Avoid bleach and fabric softeners.